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The Power of People & Processes

Updated: Apr 3, 2023

Sky-High Success: How People and Systems Propel a 7-Figure Business like Aerial Canvas to New Heights

In any successful organization, effective systems and processes play a vital role. While frameworks, workflows, and policies provide structure, it's the people who will drive these elements forward, ensure accountability, and make informed decisions when enforcing policies with clients and team members. If you're simply looking for great tools and systems, there are numerous team/project management tools available, such as Slack, Monday, ClickUp, and Notion, to build your business around. As you scale, consideration of a HRIS systems like BambooHR will be valuable. There's also industry-specific software, designed with real estate agency owners like you in mind — stands out. However, that's just half of the equation. How useful is a workflow or policy if your team members don't enforce it? How useful is a training if you hire someone who doesn't have a good mentality on learning? The true key to business success lies in the people you bring on board and the culture you establish. Hiring and promoting the right individuals, fostering a strong company culture, and effectively delegating tasks are essential to your long-term survival.

Team meeting at Aerial Canvas in SF Bay Office

Building The Dream Team

To attract the right people, you first have to build a great brand and reputation. The brand starts with you as the owner and founder - your vision, your mission, and your values. It is also tied to your day-to-day choices - how you treat people, how to take care of customers, and how you handle challenges. A well-defined mission and vision are essential for providing your team with a clear sense of purpose and direction. By establishing a compelling mission, you help team members understand the organization's overarching purpose and the impact their work can have. This fosters a sense of unity and shared values among employees, motivating them to work together to achieve common objectives. In addition, a strong vision statement outlines the organization's long-term goals, offering team members a glimpse of what they are collectively striving to achieve. This creates a solid foundation upon which to build an effective company culture that aligns with the organization's values and aspirations.

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Netflix's culture document emphasizes the importance of prioritizing people over process. By investing in human capital, you can build a business that thrives on passion, innovation, and a commitment to the highest standards. Once you have the right people, it's about now leading and managing them. We want to provide you with two useful framework we use to manage and lead our team

Setting Objectives and Measuring Success

Setting ambitious yet attainable KPIs (Key Performance Indicators) and OKRs (Objectives and Key Results) is crucial for giving your team clear targets and measurable outcomes. By establishing these performance metrics, team members can focus their efforts on tasks that directly contribute to the organization's success. This not only promotes individual accountability but also encourages collaboration and open communication, as team members can more effectively coordinate their efforts to achieve these targets.

Furthermore, by consistently monitoring progress towards KPIs and OKRs, leaders can quickly identify areas of improvement, allocate resources more efficiently, and offer guidance or support when needed. This approach ultimately empowers employees to take ownership of their work, resulting in a more motivated, engaged, and productive team that drives the organization forward.

Assigning & Delegating Tasks

Assigning roles and delegating tasks may not seem like the most exciting parts of being a business owner. But when push comes to shove, they can make or break the functionality of your business.

First, assigning an owner to tasks when delegating is crucial for promoting accountability and ensuring the timely completion of work. A designated owner can take responsibility for the task's progress, communicate updates, and ensure that the task aligns with the overall project or organizational goals. Once you assign a task, we recommend using the PAT system to delegate it in an effective way. PAT stands for Purpose, Action, and Timeframe.

  1. Purpose: Clearly define the objective or goal of a task, ensuring everyone understands the desired outcome. Example: Improving a social media profile to reflect the capabilities and brand of your company, in turn making it more effective while doing outreaching and engagement with your prospects.

  2. Action: Outline the specific steps or actions required to achieve the purpose, providing a roadmap for execution. Example: The team will develop the create a series of 12 engaging posts and stories, and collaborate with 3 top "influencer"-type agents, and launch on Instagram and Facebook.

  3. Timeframe: Establish a realistic deadline for completing the task, promoting accountability and prioritizing work. Example: The team sets a 2-month deadline for implementing their social media strategy and aims to achieve a great profile and 20% increase in followers and engagement within that period. And the time to evaluate progress and success will be calendared every two weeks.

Having built six self-managing businesses, my experience has shown me the value of being involved at a high level, offering consultation, inspiration, and strategic management. The key takeaway is to find and develop future leaders for your organization, ultimately creating a business that can stand on its own without you. If you're interested in building your real estate media company with better systems, processes, and people that will help you become a 7-figure agency, feel free to reach out to us. As a bonus, we've included this special podcast episode where you can learn how to take your lead and manage your team at the new level. Brendan, co-founder of Aerial Canvas, speaks on how he implements the right mindset, strategies, and tactics to continue growing.

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